Payment Policy

Secure payments via Razorpay & Cashfree — UPI, cards, net banking, EMI, and Snapmint BNPL. 256-bit SSL encrypted. All transactions under Prasanta Kumar Das.

Payment Information :

Thank you for choosing to shop with New Priyatama Furniture. Please note that Mr. Prasanta Kumar Das is the proprietor of New Priyatama Furniture, and all billing and payment transactions are processed under his name. When you proceed to make a payment via our secure payment gateway (Razorpay), you may see the name Prasanta Kumar Das appear on the payment confirmation screen or in your bank statement. This is completely expected and legitimate, as all transactions are handled by the proprietor. If you have any questions or concerns regarding your payment, feel free to contact us directly.

Payment Methods :

At New Priyatama Furniture, we offer a variety of payment options to suit your needs. Rest assured, all online transactions are secured by our trusted payment gateway partners using advanced encryption technology to keep your details confidential.
You may use Internet Banking for your purchases. We also accept Visa, MasterCard, Maestro, and EMI payment options in India.

Additional Charges :

Please note that payment gateway charges will be added to the product price when making an online payment. These charges will be calculated at the payment gateway page when you enter your bank card details.

Credit/Debit Card Payments :

We accept payments made by credit/debit cards issued in India.

Credit Cards :

We accept Visa, MasterCard, and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, and three-digit CVV number (found on the back of your card). You will then be redirected to the bank's page to enter the online 3D Secure password.

Debit Cards :

We accept payments made using Visa, MasterCard, and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), and three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page to enter your online password (issued by your bank) to complete the payment.

Transaction Security :

Your online transaction on New Priyatama Furniture is secured with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit and debit card payments are processed through secure and trusted payment gateways managed by leading banks. These banks use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Fraud Prevention :

New Priyatama Furniture recognizes the importance of strong fraud detection and resolution capabilities. We, along with our online payment partners, continuously monitor transactions for suspicious activity and flag potentially fraudulent transactions for manual verification. In rare cases, when we are unable to rule out the possibility of fraud, the transaction is kept on hold, and we request the customer to provide identity documents to ensure that the purchases were made by the genuine cardholder. We apologize for any inconvenience and request your patience in ensuring a safe and secure online transaction environment.

3D Secure Password :

The 3D Secure password is implemented by Visa and MasterCard in partnership with card-issuing banks under the "Verified by Visa" and "Mastercard SecureCode" services. This password adds an additional layer of security through identity verification for your online credit/debit card transactions. Only you know this password, ensuring that only you can use your card for online purchases.

Registering for 3D Secure Password :

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website.

Internet Banking :

Yes, you can use your bank's Internet Banking service to make a payment for your order. This allows you to transfer funds directly from your bank account while conducting a highly secure transaction.

Snapmint EMI (Buy Now, Pay Later) :

New Priyatama Furniture offers EMI financing through Snapmint, a third-party Buy Now Pay Later (BNPL) provider. Snapmint allows eligible customers to split their purchase into easy monthly instalments of 3, 6, 9, or 12 months.

Please note the following when using Snapmint:

  • Platform fee: Snapmint charges a platform/processing fee of approximately 8–9% of the purchase value. This fee is charged by Snapmint directly and is separate from the product price. The total payable amount (including the Snapmint fee) will be displayed at the time of checkout on the Snapmint interface.
  • Eligibility: Snapmint EMI availability is subject to Snapmint's own eligibility checks and approval process. New Priyatama Furniture has no control over Snapmint's approval or rejection decisions.
  • Repayment: All EMI repayments are governed by Snapmint's terms and conditions. Missed or late EMI payments may attract additional charges as per Snapmint's policy.
  • Refunds on Snapmint orders: In the event of a cancellation or refund on an order financed via Snapmint, the refund will be processed as per Snapmint's refund policy. Processing time may vary.

Snapmint is currently being integrated and may not be available on all products or for all customers. For the latest EMI options, please contact us on WhatsApp or at our store.

Merchant Discount Rate (MDR) Charges — Non-Refundable :

When you make a payment through our online payment gateway (Razorpay, Snapmint, or any other gateway used on this platform), the payment gateway deducts a Merchant Discount Rate (MDR) — a transaction processing fee charged by the payment network and the gateway provider. This fee is typically in the range of 1.5% to 3% of the transaction amount, depending on the payment method used (credit card, debit card, UPI, net banking, EMI, etc.).

MDR charges are non-refundable. In case of a cancellation or refund of your order, the MDR amount deducted at the time of original payment will not be refunded. The refund processed by New Priyatama Furniture will be the net amount after deducting MDR (i.e., the original payment amount minus the gateway's MDR fee).

This policy applies to all payment methods including UPI, credit cards, debit cards, net banking, and BNPL/EMI options. We apologise for any inconvenience and recommend customers to contact us before initiating a cancellation if they have any queries regarding applicable deductions.

Three-Stage Payment & Refund Policy :

All our furniture is custom-manufactured to order. Payments are collected in three stages, each with its own refund rules:

Stage 1 — ₹999 Advance Booking Fee

Paid upfront to reserve your order slot. Our team then contacts you to confirm specifications, delivery timeline, and final price.

  • Fully refundable if New Priyatama Furniture is unable to fulfil your order (material unavailability, non-serviceable pincode, etc.). No MDR deduction — you receive the full ₹999.
  • Fully refundable if you decide you are not interested after speaking with our team, as long as you have not yet paid the 25% production deposit.
  • Refund timeline: 5–7 business days to the original payment method.

Stage 2 — 25% Production Deposit

Collected after you agree to proceed. Triggers the start of production.

  • 24-hour cancellation window: You may cancel within 24 hours of paying the deposit for a full refund (MDR charges deducted as applicable).
  • Non-refundable after 24 hours — production commences and materials are sourced. No refund will be issued under any circumstances once the 24-hour window has passed.
  • Refund timeline (if within 24 hrs): 5–7 business days.

Stage 3 — Remaining Balance

Payable at delivery via Cashfree (UPI, cards, net banking, EMI) or Snapmint EMI. No advance is required — you pay only when your furniture is ready for dispatch and you are satisfied with the product.